DCMS issues advice about guests displaying COVID-19 symptoms

DCMS has worked with Cabinet Office and Public Health England regarding the action an accommodation business should take if a guest is displaying signs of the Covid-19 virus while staying in overnight accommodation for a permitted reason.

The guest should inform the accommodation provider, immediately self-isolate where they can minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can.

They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
In addition:

  • All accommodation providers should consider how they would manage this situation.
  • Park operators should consider how best to inform guests about their policy for COVID-symptomatic guests, for example during the booking or check-in process.
  • Where a park has a COVID-symptomatic guest, they should discuss next steps with the guest at the earliest opportunity.
  • If the guest cannot return home, the guest will be expected to pay all costs.