Following the Government enforced closure of holiday caravan parks, the NCC took legal Counsel’s advice on behalf of members. The issues presented are complex and the NCC has issued guidance for parks on how they may wish to respond to requests for pitch fee refunds. Read the guidance here.
In a crisis situation, the following information gives guidance on how your business can respond: Prepare statements and circulate to staff, making sure your messages are consistent. Ensure staff know the chain of command for messaging, approvals and for escalating complaints. Make sure all staff know the process for dealing with the media. Keep up...
The NCC’s Jo Chubb is the first point of call for any members who need assistance with a customer service issue or complaint. Read the interview with her in Parks Business about how best to handle a dissatisfied customer.