Article Category: Communicating with Owners

If you operate premises where people are required to wear a face covering, you can download a poster to remind customers on this link. 

At the start of Flood Action Week (22–28 November 2021), the Environment Agency is urging people to check their flood risk online, sign up for flood warnings and, if they are at risk, know what to do if flooding hits. Parks that have units at risk should ensure that their owners know the actions to take and to follow...

Following the Government enforced closure of holiday caravan parks, the NCC took legal Counsel’s advice on behalf of members.  The issues presented are complex and the NCC has issued guidance for parks on how they may wish to respond to requests for pitch fee refunds.  Read the guidance here.

In a crisis situation, the following information gives guidance on how your business can respond: Prepare statements and circulate to staff, making sure your messages are consistent. Ensure staff know the chain of command for messaging, approvals and for escalating complaints. Make sure all staff know the process for dealing with the media. Keep up...

The NCC’s Jo Chubb is the first point of call for any members who need assistance with a customer service issue or complaint. Read the interview with her in Parks Business about how best to handle a dissatisfied customer.