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Government publishes advice on protection from cyber crime

Government publishes advice on protection from cyber crime

People are spending more time at home and online; unfortunately, criminals will use every opportunity to scam innocent people and their businesses. They are ‘experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down.’ They can contact you by phone, email, text, on...

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Coronavirus testing extended to all essential workers

Coronavirus testing extended to all essential workers

The Government has extended Coronavirus testing to all essential workers and their families in England if they exhibit symptoms. This testing will, for example, be available to tourism and hospitality workers who are providing accommodation for key workers or the homeless, or who are providing food services. Tests can be booked through a new online...

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Pitch fee refunds – important guidance

Pitch fee refunds – important guidance

Following the Government enforced closure of holiday caravan parks as part of the national lockdown provisions, the NCC has received numerous contacts from holiday parks asking for guidance on their position, both legally and practically, regarding a holiday caravan owner’s entitlement to the return of pitch fees while the park remains closed and access to...

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Communicating with your customers during COVID-19

Communicating with your customers during COVID-19

In a crisis situation, the following information gives guidance on how your business can respond: Prepare statements and circulate to staff, making sure your messages are consistent. Ensure staff know the chain of command for messaging, approvals and for escalating complaints. Make sure all staff know the process for dealing with the media. (LINK?) Keep...

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Reporting COVID-19: requirements

Reporting COVID-19: requirements

The HSE (Health and Safety Executive) says that businesses make a report under RIDDOR (The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013) when:  an unintended incident at work has led to someone’s possible or actual exposure to coronavirus. This must be reported as a dangerous occurrence. a worker has been diagnosed as having...

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Advice on media enquiries

Advice on media enquiries

Media opportunities may arise that are positive to your business; the media may also look to cover interruptions in your business operations or how you or your team have been affected by COVID-19. When approached by a journalist, instruct staff to take as many details as possible about the media, nature of query and deadlines;...

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COVID19 ADVICE: Safety and security on closed caravan parks

COVID19 ADVICE: Safety and security on closed caravan parks

Advice from Tim Booth, Leisure Vehicles Officer – NaVCIS Challenging times can be seen by some as an opportunity to exploit others and often criminality will increase in such times. Spending some time checking your site security may prevent you from becoming victims, and the disruption this could bring to your business. The closure of...

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