There have been some updates to Government’s advice for accommodation providers in the Working Safely guidance (of which Section 2.1.5 specifically covers caravan parks and campsites) as follows:
- People resident inside an area with local restrictions can go on holiday outside that area, but whilst there should only socialise indoors with members of their own household or support bubble.
- They must only stay in a private home, which includes self-catering accommodation, but should avoid sharing rooms with people they do not live with or otherwise socialising indoors, for example in each other’s rooms (units), in reception areas, or in restaurants and bars. Sharing a caravan with another household is advised against.
Responsibilities of the accommodation provider:
- Within the area, you should not intentionally facilitate interaction between more than one household/support bubble indoors.
- All accommodation providers are encouraged to consider their approach towards guests from inside areas with local restrictions. You may wish to communicate to all customers with existing bookings, reminding them of the law and giving them a chance to cancel their bookings if they intend on travelling with another household.
- If guests are not able to take a planned holiday due to local restrictions, the Government is encouraging they offer alternative dates if this can be agreed with the customer. If this cannot be arranged, they are encouraging businesses to provide a refund as they have for customers during the broader period of national restrictions, which may depend on the terms of the booking contract.
- If a booking is cancelled, either by the guest or the provider, the Government is encouraging the offer of alternative dates if this can be agreed with the customer or, if not possible, the provision of a refund as you have for customers during the broader lockdown period, (subject to the terms of the booking contract).